The International medical Centre-Beijing welcomes feedback from patients and visitors to the clinic.

    The clinic is in the process of developing a Patient Advice and Liaison Service .   The purpose of the service is to provide information and to deal with concerns that patients, or patients' representatives, may have about their care.  The PAL service will have a remit to deal with issues as they arise, whenever this is possible.

    More information about PALS can be found in the Patient Advice and Liaison section of the website.

    If you have concerns that have been unresolved and wish to make a formal complaint about our staffs then information about how to " Resolve an Issue " is found in this section of the website.

If you have any comments or queries about this website please email :info@imclinics.com

    The international medical Center-Beijing is currently establishing a Patient Advice and Liaison Service .

   The PALS team will act as a welcoming point and information service to patients and carers, and PALS Officers will act as independent facilitators to handle patient and family concerns, with the aim of finding immediate solutions to problems.

   If you have a query or a problem, the first thing to do is to talk to the nurse, doctor or other member of the Clinic's staff who is looking after you.  If you have tried to do that, and it hasn't sorted things out, this is where the PALS Service can help.

   For the time being, the PALS Liaison Service Department, can be contacted from 9.00 – 5.30 on weekdays by:

   n    Asking the Clinic Reception Desk to contact us while you are visiting the clinic

   n   Asking any member of staff in a Ward or Outpatient Department to contact us on your behalf

   n   E-mailing us liaison@imcclinics.com

   n   Faxing us on +86(10)6465 1984.

   We would particularly like to hear from you if you would be willing to share your experience as a patient or carer and advise us from time to time about particular service changes or improvements the Clinic is planning.

      Roles of PALS

   The PALS Service is here to support patients and carers by:

   nProviding a wide range of information for them about the Clinic and other local services.

   nAnswering their questions, and helping to sort out any problems, as quickly as possible.

   nListening to patients' and carers' concerns and suggestions, reporting them back to the Clinic's managers and then letting them know when action has been taken to make changes as a result.

   nInvolving them more closely in the way the Clinic's services are planned and provided.

    How to Complain about our staffs?

    IMC staff will do whatever they can to make sure you are treated properly and promptly. But sometimes things do go wrong.

    You have every right to complain if the service at our clinic falls short of what you expect.

    Click Here to find out more about what you can do if you are not happy with any aspect of the IMC: formal complaints process .

   Resolution of Complaints at the IMC

   Wherever possible you should speak to someone close to the cause of your complaint - a doctor, nurse, receptionist or unit manager.  It is often possible to sort out any problem straight away.  If you have tried to sort out the problem and still are not happy, or would like to speak to someone who is not involved with your case you could first speak to the Patient Advice and Liaison Service at the clinic. 

   Should the problem still be unresolved you can speak to the Complaints Manager.  The Complaints Manager is able to deal with complaints about any problems that you were suffered during your stay time. 

   To contact the Complaints Manager at IMC

   Email to the Customer Service Department, we will reply you as soon as possible.

         Customer Service Department– liaison@imcclinics.com

   Or write to: